If you believe you’ve received an Incorrect item, please contact our Customer Care Team within 7 days of receiving your order before returning anything. We’ll guide you through the next steps to make sure everything is handled smoothly.
To help us resolve your query, please reach out to our customer team here and include clear photos of the following:
The item(s) you received
The packaging or box the item arrived in
The size marking on the sole of the shoe (if applicable)
The swing tag on the garment (if applicable)
Once we’ve reviewed your images, we’ll be in touch with instructions on how to proceed.
Important: Please do not use any incorrect items you’ve received, we won’t be able to offer a refund or replacement for used items. We want to make sure your return is handled properly, so please reach out before sending anything back.