If you believe you’ve received a faulty item, please contact our Customer Care Team within 7 days of receiving your order before returning anything. We’ll guide you through the next steps to make sure everything is handled smoothly.
To help us resolve your query, please reach out to our customer team here and include clear photos of the following:
- Name of the faulty item on the swing tag on the garment (if applicable)
- Image of the fault/marked area.
- Image of the clear packet or box the item arrived in.
Once we’ve reviewed your images, we’ll be in touch with instructions on how to proceed.
Important: If a faulty item is sent back without notifying us first, we may not be able to process it correctly. Unfortunately, this could mean no refund is issued. We want to make sure your return is handled properly, so please reach out before sending anything back.